Last updated 8/02/2018 we are updating this page for the new (and much better plugin) please bare with us we update this page with common problems (although we expect far less going forward) please see here for more
Members can login here, update profile here, and reset password here. Most issues are usually web cache related if you clear your web cache and re-open browser that usually works. NEVER PURCHASE TWICE. If you want to donate by all means! BUT if you want to get setup paying twice creates headaches for both sides, so please read this page check spam, clear cache and if you still have issues contact us. If you want multiple logins contact us for a discount.
PLEASE NOTE the recurring email might be off on a few accounts (and is certainly off for Mediapass subscribers) its possible it says renew when its already cancelled and not recurring when it is indeed recurring. It is impossible for us to sync everything entirely as Paypal has strict access rules. It is ultimately your responsibility to make sure you keep up with your plan – we have a guide below for cancelling and if you need help you can email us, but we are unable to keep on top of thousands of accounts regarding every detail
If you are still having trouble please contact us ASAP at firstname.lastname@example.org we will help ASAP please do NOT contact other email addresses and please include as much info as you can such as email affiliated with account, membership type, when you signed up etc
Please read this entire page as it is our TOS
See more info at bottom, you can sign up below. Please read our Q&A below before buying
- NEW: Dedicated website ValueWalkPremium.com
- Ad free
version! See the big difference between the same article here for regular readers, and here for premium readersSTILL no ads but need to clarify a point below
- NEW: Out IT just coded this – embedded sign up for our free newsletter form (which was not an ad per our lawyer but still) will not be shown to logged in subscribers!
- Everyone will be able to read new articles
- Access to our best content – read by everyone in the industry
- Full time
students, those who work in journalism, education or at non-profitsare welcome to receive a free pass. Just contact us at email@example.com with subject line “Paywall” and we will set you up asap. Unforunately, a few bad apples have ruined it for many. Some users at non profits and universities have been trying to cheat the system that we need an overhaul. For the time being the free pass program is passed. However, journalists are still welcome and encouraged to receive a free pass UPDATE 6/18/18
- We offer discounts for multiple users at institutions – please contact firstname.lastname@example.org for further discounted rates
- Get all of our in-depth investor books
- The BEST customer service (if you deserve it)
- Knowing you are supporting quality journalism and not listicles of watermelon contests. We have worked with FINRA, SEC, many other regulators, and even Secret Service on fraud related to stories we have covered.
- Receive a $50 discount for our yearly subscription to HiddenValueStocks.com
- All payments are processed securely through paypal and Stripe – you can even sign up if you do not have an account simply by using a credit card – if you would like to pay by check, wire, or other methods please contact us at email@example.com, more on that below
Everyone who is interested in value investing and hedge funds. Our readership ranges from CEOs/CIOs of the biggest funds of the world to back-office first year employees at bucket shops.
In all seriousness, we are read by very influential people and that is why we are careful with our reporting and pride ourselves on ethics (which is why we willingly forgo thousands of dollars in easy cash every month because we do not want to aid potential fraud ie penny stocks, CFDs). We even have glowing on the record endorsements from one of the most famous shortsellers and the CEO of a top $4.5B hedge fund. We have a lot more off the record ones from famous investors but we cannot use because of their compliance policies.
How many subscribers do you have?
Confidential, but its in quadruple digits (meaning over 2,000 paying subscribers and a few hundred free members).
What are payment options?
Stripe or Paypal – you can use a credit card on paypal even if you do not already have an account or just have stripe process the payment. If you want to pay by check/ACH or other method that is fine just contact us – we are trying to add more payment methods so it can be done automatically. Do not send any sensitive info be email. If you want to sign up using an alternative method we can send an invoice from Quickbooks for secure processing.
Can i cancel?
Yes at any time!
How do i cancel?
If you signed up through mediapass please contact them to unsubscribe at firstname.lastname@example.org (866) 787-7665. If you still need assistance contact us. We make it VERY easy to cancel we do not want you to call asking us how to cancel and we cannot do cancellations over the phone – we WANT YOU TO CANCEL DIRECTLY ON PAYPAL (which is super easy and quick) if you do not want to renew – we do not want to spend time on this – so we are the exact opposite of organizations which force you to call up and then try to make you stay with endless offers. We want to focus our time on our dedicated readers instead of spending time harassing people on the phone who are not interested.
Payments are recurring – you need to cancel on Paypal if you do not want to be charged in the future. It is not our job nor our responsibility to remind you that a payment is coming up.
Do you offer refunds?
What if i have issues?
Then please contact us at support or support @valuewalk.com and we will try to help you ASAP. N
But i have issues!
If it is our fault or a glitch we help and make good any time lost from the interruption- that said if you have an account issue and wait months to contact us complaining your account has problem and you want refund for all that time we reserve the right to judge wether we should be mercifiul with you or not. If you are nasty and rude and were negligent then we are unlikely to help. If you are polite and had difficult circumstances we are much more likely to have mercy.
What do you offer?
Explained above but in short a totally ad-free version of site with access to some of our best older material, and top investor studies
Why not use adblock?
- Some normal functions of the site unrelated to ads do not work with ad blockers
- It might not block all ads – you cannot defeat Google
- You cannot access a huge amount og our great content with an ad blocker
- You should support quality journalism.
- Watermelon contests are bad for the health of society
What is the discount for organizations?
It depends on how many logins you want but we always offer a decent discount if over 5 and even if just 2 we can offer a slight discount.
What type of organization?
Any for profit but we usually are contacted by banks, hedge funds, private equity etc for multiple logins. If that description fits you hit us up for an office discount
Do you have support?
Most issues are usually web cache related if you clear your web cache and re-open browser that usually works.
Yes if you have any issues please email us email@example.com and we will get back to you ASAP. While we are always available 9-5 on business days we highly value our paying subs so we will try to help as quick as we can.
Please provide details don’t say i cannot login please state what the issue is what your member ID and/or email which browser you are using etc – the more basic details the quicker and better we can help you whether issue is from our end or yours
That said …. the system is pretty self explanatory and besides refunds discussed above or passwords which you could reset there is not much service usually needed, but please contact us with any questions. See further down for more info.
Can i share my login?
It is illegal. Will we sue you? No, but it is not cool especially since we are not a giant like Netflix (not judging on that either but at least they have billions in revenue) and the price is not unreasonable at all – so you might want to consider signing up for another pass instead and/or donating.
However, we will ban anyone who shares logins or uses a login without explicit written permission from us and you may not get the money back which you paid.
Who gets free passes?
Anyone involved in creating news/analysis (big or small),
is a full-time student, teaches, or works at a non profit. If you contact us we will set you up ASAP, no proof needed just contact us from your work/student email and that suffices.
If you are an outside contributor you can also receive a free pass. You must contact us though, if you do share our password without permission we will permanently ban you and anyone who used it. We are this good (and this person did not have a Columbia email address).
Is the adfree version ad-lite or adfree?
No ads but see more below
What if I am still seeing ads?
Some articles (all of which are free) are syndicated from high quality outlets like AFP. For those articles we must insert ads as part of their embed code, however, they just a freebie and add quality to the site coverage.
We also might advertise our own products or ask if you would like to receive our newsletter or push notifications but there are no real ads we can think of and we will keep it that way forever.
Sometimes we test new ads or features and forget to disable them for adfree version. If you are logged in and still seeing ads please contact us ASAP at Sraza@valuewalk.com so we can disable that unit.
I have more questions about support
We provide limited amount for basic issues (where it is our fault we will help as much as we can), but we cannot hold your hand for $59.99 a year. If you are going to be an annoying customer who calls/emails with lots of irrelevant and annoying questions and does not know basic site navigation please donate $5000 a year or do not subscribe at all.
We believe that “the customer is always right” is mostly true but 1% of the time it is not and those 1% can be a real pain to deal with.
95% of the time we have no issues with customers and they are cool and a good percentage we add free months if we are the cause of any issues.
Our normal customers we treat extremely well especially when we mess up like here
What percentage of readers unsubscribe?
We do not have exact stats but 95% are fine, happy and have no issues. Some cancel but the average subscription time for active users is 700 days (and that is impressive considering we only started testing a very limited paywall 700ish days ago).
On that note, we reserve the right to revoke account access temporarily or permanently to anyone at any time without any reason.
We have only banned a few of the thousands of readers who ever signed up (and of course we gave them a full refund), but if you violate the TOS we reserve the right to keep as much money as permissible by law.
Where are the TOS?
According to our lawyer these are the legal TOS for premium so we advise you to read them carefully even though we are not trying to sell any shakes.
What are the investor studies?
In-depth books on famous investors and value investing. Nearly every book was produced in house by our Rupert Hargreaves and it took considerable time and money. We did not outsource overseas to try to get some quick cheap book written – these studies are quality and cost thousands of dollars to produce. The full list below
- George Soros
- Benjamin Graham
- Henry Singleton
- Michael Burry
- Ray Dalio
- Charlie Munger
- Warren Buffett (early years)
- Walter Schloss
- Timeless Reading
- Little e-book of value investing
- Seth Klarman
- Carl Icahn
- Small cap investing (only for HVS subs)
- Activist Investing
- Short selling