Recently, at Valuewalk, we looked at the causes behind Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) (LON:RYA)’s falling share price and what the airline could do to prevent customers defecting to rival airlines, given greater competition on price and Ryanair’s reputation for horrendous customer service. O’Leary improving Ryanair’s customer service Well, now it would appear bad boy CEO, Michael O’Leary, has been paying attention. In a dramatic departure from the usual Ryanair Holdings plc (ADR) (NASDAQ:RYAAY) (LON:RYA) rhetoric, O’Leary has made a commitment to improve the way it treats its customers: ‘I think in the past we have responded with far too…
Ryanair Changes Course On Customer Services
Kieran Ball
Kieran is a journalist and copywriter with a track record in excess of 15 years' in advertising, marketing and journalism. My work has appeared in TV, radio, press, online and almost every other conceivable medium. Kieran is based out of Ireland.